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Help and Support Get help with any issues you may be experiencing related to our products and services.

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Old 01-03-2008, 12:49 PM
Rick Rick is offline
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Default Videos - sound but no picture
Hi folks,
Everything was fine a week ago but now the videos play with sound but no picture. Does anyone no what the cause of this might be? Thanks, Rick.
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Old 01-06-2008, 01:26 AM
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EugeneFXI EugeneFXI is offline
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Hi Rick!

Need to get some info from you:

What operating system do you use?
What browser do you use?
What version of the Flash plugin do you have installed?

Make sure you've got the latest Flash plugin version by going to:
http://www.adobe.com/go/getflashplayer

Let me know if that link helps!
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Old 01-07-2008, 10:51 AM
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Hi Eugene,

Thanks for the link. I reinstalled Flash and it's working perfectly now! Appreciate the help.
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